Thank you for taking time to enquire about my wedding and commercial photography services. I appreciate your time and consideration in advance! If you could take a minute to answer the following questions, it will streamline our communication and ensure you're well taken care of.
Please check your spam/junk folder if you haven't received a reply from me with 48 hours. Your details are kept in the strictest of confidence and never passed onto a third party.
T: 07891 309783
terms & conditions
If you cant find the answer here, please email me using the contact form above.
Shipping & Payment
Our products have different delivery times and shipping costs. Please check when ordering, the listed delivery times and shipping costs stated.
Unfortunately as all our products are bespoke and personalised, I do not accept returns.
How your information is kept
Due to the payment platforms used, I never receive your card/bank details directly online (these are processed via a secure encrypted payment page). All order details including email addresses and delivery addresses are kept for 5 years, this is to ensure that I have a point of reference if there were any issues with an order.
How I share your information
In order for you to receive your order, I pass on limited information to the Royal Mail/Couriers to enable them to deliver your item to the address given. Information is never passed onto a third party.
How I use your information
The data you provide is only used to fulfil the order placed. I use your phone number or email address to contact you to confirm an order, or an order query.
In the event a product (such as an album) is no longer available a suitable alternative of similar quality will be suggested.
Product Availability and Pricing
Andrew Hackett Photography or outside suppliers may revise or discontinue products at any time without prior notice, and products may become unavailable even after an order is placed. A suitable alternative of similar quality will be suggested.
Product Descriptions and Colour
While we make reasonable efforts to accurately display all details of our products, including the applicable colour and/or brightness, please note that the actual colour and/or brightness you will see for a photograph depends on the settings of your computer screen and we cannot guarantee that your computer will accurately display all colours correctly.
Album Production, Ordering and Delivery
Andrew Hackett Photography shall create and deliver the album proof with the customers favourite images. Revisions to the album once printed is not possible. Customers will be required to sign off the proof before final printing.
Delivery of Products
Any product which is required to be sent by post/courier will be payable by the customer and Andrew Hackett Photography accepts no liability for loss/damage.
Wedding & Commercial Photographer